Item must be returned in 7-15 days upon delivery date. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.ģ. Contact us within 2 days after you receive the items.Ģ. Because all dresses are made after payment, we can hardly sell it again even they are returned.ġ. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. And we do not accept return for try-order.
#Blue silver prom dress free
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. Please double check our size chart and order the correct size.įor accessories, we do not accept return. We highly suggest you choose size carefully. Also because of the hand-sewn and different sizes of each dress, the lace will not be all the same as the original picture, not only the placement, but also the quantity.
#Blue silver prom dress full
Contact us within 5 days after you receive the items.Ģ.We will send new dress once we received the item you returned.ģ.You need to pay the return shipping fee and the shipping fee of new dress.Īll dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!įor standard order (size chose from size chart or color is different from our website), if we make wrong size or color which is not the same as you ordered, it can be returned If everything is ok, sorry that the dress will not be sent back, because the dress is also only made for you.įor custom ,petite,plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future. Also because of the hand-sewn and different sizes of each dress, the lace will not be all the same as the original picture, not only the placement, but also the quantity.ġ. Therefore, the mistake on size and measurements are very rare. We would check the size and measurements before we ship them. We also offer custom size, not extra cost.Īs all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. Our dress size is true to our size chart.So please double check our size chart and make sure the size fit. If you really want to change size or color, extra cost would be charged.
Please note color and size can not be changed once the process has begun.
Please contact us in 24 hours after payment. If you want to change size or color after payment. If you need to cancel your order, please email for help. Once your order has been shipped,it can no longer be cancelled. Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost. Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost. Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost. Order cancelled within 24 hours of payment confirmation will be eligible for a full refund. If you do not need it, please simply ignore it. For details, please refer to our cancellation policy below But there is still time to change your mind after placing your order. Once the tailoring process has begun, the materials can not be reused. Returns Policy Specific Policies for Our Items
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